10) How do they price their services? – You’re investing in the work of specialists. They are putting in time to plan, design, develop and manage your project. Does the cost of the project align with the agreed-upon deliverables and hourly rates?

9) Do they have a track record? – Of greater importance than to ask “how much does it cost?” is probably the question “how trustworthy is the company?” You should be comfortable that the team will produce the best results for your project.

8) How do they measure their results? – A website is a marketing channel, used to foster overall business growth. You should fully understand how the team has amplified the market value of their clients over the past. Make sure to verify the results.

7) What are their core services? – The agency needs the ability to effectively approach all aspects of your project, that means web design, development, and marketing. They need the right skillset in order to provide solutions for the results you want.

6) What does their operation look like? – Make sure to meet the person who will be responsible for making your website project a success. Team members should be skilled, passionate and trustworthy?

5) What are their skills, qualifications and credentials? – Only work with respected professionals in the industry that have published in the media, or are recognized as thought leaders in their field.

4) How do they execute projects properly? – Be sure that any assurances you are presented are put in writing. Are their services customized for your goals?

3) How big is the agency? Make sure the team is well structured and not too small – otherwise you risk delays and lack of expertise. And also ensure that there’s Go-to person who is accountable for the success of your project.

2) How do they staff your website project? – The team should consist of a project manager, an information architect who plans the site, a web designer who designs the user interface, and a web developer who codes the site.

1) Who owns the company? And is it financially stable? – Only give your project to a stable company that will be in business well beyond your expected website’s launch.